Shipping policy

Shipping Overview

At Cubsy Kids, we aim to provide a transparent and reliable shipping experience for all customers.

Please read the information below carefully before placing your order.

Order Processing

For products that are in stock, orders are generally processed within 1–2 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

During periods of high demand, promotional events or product launches, processing times may be longer than usual.

Shipping Within Australia

We ship Australia-wide from our Sydney warehouse.

Standard Shipping

  • $7.95 Australia-wide

  • Free for orders over $50

  • Estimated delivery: 3–5 business days after dispatch

Express Shipping

  • $12.95 Australia-wide

  • Estimated delivery: 1–2 business days after dispatch

Delivery timeframes are estimates only and may vary depending on location and carrier performance.

Shipping to New Zealand

We currently ship to New Zealand.

Standard New Zealand Shipping

  • $15.00

  • Estimated delivery: 5–8 business days after dispatch

Delivery timeframes are estimates only and may vary depending on customs processing and local postal services.

Customers are responsible for any applicable customs duties, taxes, GST, import fees or charges imposed by New Zealand authorities.

International Shipping

At this time, shipping is available to Australia and New Zealand only.

Additional countries may become available in the future.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Cubsy Kids is not responsible for delays, losses or additional shipping costs resulting from incorrect address information supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at admin@cubsykids.com.au.

Delayed or Lost Parcels

While we work with trusted shipping partners, delivery delays can occasionally occur outside of our control.

If your parcel appears lost or significantly delayed, please contact us and we will assist in investigating the shipment.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will review the claim and work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Cubsy Kids
Email: admin@cubsykids.com.au
Website: https://cubsykids.com.au

Business hours: Monday to Friday, 9:00am – 5:00pm AEST