Refund policy
Refund & Return Policy
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 Days of delivery.
We offer a 30 Day change of mind for all unopened products. (Change of mind returns will incur a 10% re-stocking fee of returned & unopened goods.)
Email: admin@cubsykids.com.au
You are entitled to a replacement or refund for a major fault or failure. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
To help us investigate and resolve the issue, please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Resolution Options
Once we have reviewed your claim, we may offer one of the following remedies where appropriate:
- Replacement product
- Store credit
- Refund
Any approved refund will be processed back to the original payment method used for the purchase.
Refund Processing Time
If a refund is approved, it will generally be processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about returns or refunds, please contact:
Cubsy Kids
📧 admin@cubsykids.com.au
🌐 cubsykids.com.au